5 Call Center Trends

by Scott Rice12/9/2013 8:10:00 AM


Humans are just more expensive to operate than machines.   We believe this basic fact of life is the driver behind what we perceive as a trend in US Call Center operations.    The time it took an auto-dialer to call a disconnected phone number, hang up, then dial the next number on the list came at a fraction of the cost of having humans do the same thing.    To save the time and human resource cost of having human callers dial disconnected phone numb... [More]

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