How To Say You Trust In 3 Little Numbers

by Scott Rice4/4/2014 4:35:00 PM


I have an admittedly peculiar habit when I receive phone calls.  Since we're in business I keep a very large North American area code map on my wall.    When I receive a call from a number I don’t recognize I look up quickly at the numeric index on the bottom of the map and see if the area code is valid.    You’d be surprised how much of the time it isn’t. Just now I received a call from the 882 area code.   The caller said they wer... [More]

Keep Calm and Love Data

by Scott Rice3/19/2014 9:16:00 AM


...nationalistic focus may be ideally suited to the worlds of sport and defense budgetry, but it is often counter-productive in business. [More]

5 Call Center Trends

by Scott Rice12/9/2013 8:10:00 AM


Humans are just more expensive to operate than machines.   We believe this basic fact of life is the driver behind what we perceive as a trend in US Call Center operations.    The time it took an auto-dialer to call a disconnected phone number, hang up, then dial the next number on the list came at a fraction of the cost of having humans do the same thing.    To save the time and human resource cost of having human callers dial disconnected phone numb... [More]

Converting Attributes Into Identity

by Scott Rice8/5/2013 10:12:00 AM


I came back a few weeks ago from the Ping Cloud Identity Summit with one of those obnoxious summer c [More]

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PacificEast Participates in the Introduction of the Open Identity Exchanges's OIXnet at MIT

by mleszcz7/25/2013 12:13:00 PM


      This past Tuesday, July 23, 2013, Don Thibeau, Founder, Chairman and President of the Open Identity Exchange (OIX), presented a new OIX initiative, OIXnet, to the MIT Communications Futures Program on the MIT campus in Cambridge, MA.  PacificEast joined this presentation at MIT as an OIX member organization as well as having an active role in the OIXnet Working Group. The Open Identity Exchange (OIX) (http://openidentityexchange.org/) is a non-profit trade organ... [More]

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The Truth Is Out There

by Scott Rice6/19/2013 4:17:00 PM


We have trained ourselves to believe as truth a set of clickable references to documents selected just because they happened to contain all the individual words in our question. [More]

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Staying Ahead Of The Frauderati Is A Community Effort

by Scott Rice6/5/2013 9:38:00 AM


Over the last few weeks Twitter and Apple have been promoting the importance of two factor authentication. Yes, multi-factor authentication is important to reduce fraud and account theft. But a single solution like 2-factor authentication, isn't enough because for every simple solution there is a simple workaround the ever-adaptive, ever-creative frauderati will adopt. [More]

PacificEast’s Interactive FlexiQuery Named Tech Awards Finalist

by mleszcz6/3/2013 7:47:00 AM


  On Tuesday, May 28, 2013 it was announced that PacificEast’s Interactive FlexiQuery has been selected as a finalist of the Tech Awards Circle, in the Midrange Software category. Tech Awards Circle is a uniquely unbiased, independent awards program that was established to truly honor the 'best of the best' in technology. Entries are judged by an independent circle of journalists, including product reviewers, each with at least a decade of experience covering technology from consumer... [More]

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Waves and a Safe Harbor

by Scott Rice3/14/2013 8:59:00 AM


It seems that opportunities often come in waves.  One wave that recently started breaking across the PacificEast beach crossed all the way over the Atlantic ocean.   Within days of each other we received multiple calls from companies asking us to help them with their European data.  After deciding which of these we had time to work on we narrowed the list down to two.   One is a global project that included European data with an existing customer; the other, a proje... [More]

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RIP OVS

by Scott Rice2/8/2013 2:22:00 PM


It was with a bit of sadness last week that we turned off the power of an old friend, OVS.   About 5 years ago we deployed a service specifically designed for eCommerce Fraud Analysts to use when manually reviewing orders.   OVS, (Order Verification System) was a great tool and lived and grew through several major releases.   But as eventually happens to all things, something newer, faster, younger, prettier and better comes along and takes their place.  &... [More]

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