line identification append icon

Countries supported:

 USA    Canada

Solutions using this product:

Data Appending  Real-time Solutions  Phone Number Solutions  Data Scrubbing
Validation Solutions

Industries using this product:

Call Centers  Consumer Products and Services  Education  Financial Services
Healthcare  Communications, Media and Entertainment

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Line Identification Append

Line Identification tells you valuable information about the phone number that is calling you, or the phone number you are calling. Our Line Identification Append (LIA) service is the result of a proprietary process combining discrete, authoritative information attributes from agents of the United States Federal Communication Commission (FCC) and the Canadian Radio-Television and Telecommunications Commission (CRTC) and proprietary information maintained by PacificEast’s Research Department. Our process combines these authoritative sources into a powerful tool to help you know important information like the phone number location and type which can help you stay in TCPA compliance.

Yes, PacificEast's Line Identification Append service can help you stay in compliance with Federal call compliance laws like the Telephone Consumer Protection Act. But there's more value here than just regulatory compliance. Even knowing a little piece of information, like "is this a cell phone" or "is this a landline and where is this phone number located" can tell you a great deal about who might be on the other end of the line.

Cell phones are "individual" communication devices; landlines generally serve an entire household. Call behavior and phone use vary for these two types of devices. LIA can help you identify which of your customers are using which kind of phone, whether it is a landline, wireless phone or VoIP phone allowing you to customize your message to their specific needs. These types of cell phone detection services are important to staying in compliance with any cell phone filter requirements you may have.

Our LIA service looks up every US and Canadian number against authoritative porting information. Yes, every number! That's important and here's why. If you use a low-grade line-information service that only looks at the first 6 or 7 digits of the phone number you are going to get the wrong answer at least 20% of the time. The reason is that consumers can "port" their phone number from one telephone company to another and most often when they do this, they port their old landline to a wireless provider. If you buy a product that doesn't take porting into consideration and you ask that product about a phone number that has been ported, it will almost always tell you the wrong answer.

The LIA service is offered in a machine-to-machine "integrated" version, an interactive web application and as a batch process which allows you to easily check all the phone numbers in an entire file... in any format... within a matter of minutes. Very soon we'll be enhancing our Line Identification Append services to include international phone information for global phone numbers including global cell phone detection.

US Headquarters
4900 SW Griffith Dr, Ste 251
Beaverton, OR 97005
503.747.4474

Canadian Headquarters
101A 30701 Simpson Rd
Abbotsford, BC V2T 6C7
604.504.7372


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