Over the last few years, contact centers have seen a decrease in employee retention. According to the 2021 ICMI Report, the average turnover rate was 58% year over year. Losing employees, especially top talent, means spending more time finding and training new employees and fewer calls made. To increase profits and stay in business, contact centers are working to increase their employee retention rate. 

With many contact centers compensating their employees via commission only or salary plus commission pay, it is vital to ensure employees have all the stepping stones they need to be successful. If an employee is experiencing low answer rates, which in turn affect their pay, they are far more likely to leave. Ensuring your contacts know who you are calling on behalf of is the first step to increasing answer rates and employee satisfaction and retention. Enter BrandDelivery. 

BrandDelivery is our branded calling solution that allows your business caller ID to show up on mobile devices. The solution covers more than 360 million consumers across the U.S. and the solution doesn’t stop there. It also offers an automatic spam mitigation solution that redresses numbers being marked as spam directly with the carriers at no extra cost. Don’t let your business fall prey to spam tagging, blocking, and unidentified numbers being immediately declined by your audience with BrandDelivery. 

Current clients have seen increases in their answer rates with BrandDelivery from 43% all the way up to 133%! Let your audience know exactly who is calling and help your employees succeed, all with one solution. Reach out to us today to learn more about BrandDelivery and what it can do for your business today.