Data Solutions for Healthcare
A More Connected Healthcare Industry
Solutions for when making contact could save lives.
When Failing To Connect Is Not An Option
Patients and members want to hear from their healthcare providers and insurers. But if they don’t know who is calling, they’re unlikely to pick up. In fact, industry surveys show around 76% of people have declined important calls from care providers when they didn’t realize who was calling. The solution is a branded phone line with caller ID that shows clients a trusted, essential party is trying to reach them.
Also, when healthcare organizations are missing key components of a client’s information, making contact can prove challenging. It’s no exaggeration to say that solving this problem can be a matter of life or death. In this scenario, data enrichment, which fills those contact data holes, is the answer.
How PacificEast Solutions Help Healthcare Organizations
Branded caller ID through BrandDelivery can ensure:
- Clients who have requested phone calls actually pick up because they recognize the caller
- Calls are converted into health-enhancing and life-saving care
- Trust in the healthcare system as a whole is enhanced through transparency and successful connection
Data Enrichment and Data Verification that corrects and expands client lists can ensure:
- Client outreach can occur through updated, correct data
- Lives are saved and health issues are addressed through successful contact
Supporting You To Serve Patients and Members
Our solutions make taking care of patients in the following ways that much more seamless:
- Pre and Post-Appointment Outreach: Ensuring appointment details and follow-up needs
- Appointment Reminders: Keeping patients informed about upcoming appointments, outstanding payments, or office schedules
- Health action programs: Insurers can inform members of health actions such as getting their annual flu shot or health screening
- Test Result Notifications: Prompting patients about crucial test findings
- Financial Assistance in Healthcare: Collaborating with patients to arrange payment and address financial concerns
- Prescription Refills: Informing patients when their prescriptions are ready for collection
- Patient Advisory Sessions: Engaging patients in prescription discussions, identifying care gaps, and reviewing coverage options
Case Study
Increase Member Engagement
Improving member or patient engagement is a key priority for healthcare organizations. But reaching them on their mobile devices is challenging when they aren’t receiving these calls or don’t know who is calling.
When making outbound calls to members without a branded caller ID, a prominent health insurance company had an answer rate of 23%. After adding branded calling to their outbound dialing numbers using PacificEast’s BrandDelivery™ solution, the health insurer’s answer rate increased by 41.6%.
A higher answer rate enabled the health insurer to make more successful contacts and lower their calling costs. They received more receptive responses, made fewer call attempts, and controlled how their brand was displayed across millions of their members’ mobile devices.
