Compliance
Depend On Our Regulatory Expertise
Our team has decades of experience working with clients to understand and implement solutions to be compliant with regulations.
What’s the Telephone Consumer Protection Act?
If you engage in customer outreach, one of your primary regulatory concern will likely be the Telephone Consumer Protection Act (TCPA). The TCPA restricts how organizations can communicate with consumers via the telephone.
TCPA compliance can depend on many factors including the reason you are calling, how you make the actual phone call, and even on factors that are outside of your control like whether or not the person you are intending to call has disconnected their phone since the last time you called them. Just as TCPA doesn’t apply to every organization the same way, TCPA compliance solutions apply to different organizations depending on many factors. You need someone to step you through considerations and help you understand which specific compliance tools may apply to your specific organization and processes. When it comes to TCPA compliance, one size does not fit all.
Compliance Services
- Cell Phone identification: we have tools for checking for cell phone numbers.
- Do Not Call (DNC): our processes determine if a number is on a state or national DNC list.
- Reassigned Number Database: we can determine if a number has been permanently disconnected since you last called it. The Federal Communications Commission (FCC) estimates that approximately 100,000 numbers are reassigned every day in the United States. This means that even the most well-maintained contact lists can quickly become outdated, leading to unintended violations and substantial fines.
We Have You Covered In Every Industry
We are attuned to the nuances of compliance in specific industries. For example, we specialize in offering HIPAA compliant data processing services. Our commitment to compliance extends to establishing Business Associate Agreements (BAAs) with healthcare organizations, our service providers and other covered entities. These agreements enable us to swiftly respond to BAA requests, facilitating seamless partnerships while maintaining the confidentiality and security of protected health information (PHI). This approach not only enhances operational efficiency but also reinforces trust and confidence in our services within the healthcare industry.